Legal

Terms & Privacy

The not-so-fine print. This page covers how Good Soup operates, what information we collect, and how we protect what you share with us. We've kept it plain and direct, no legalese for legalese's sake.

Last updated: May 11, 2026

Terms of Service

Effective Date: May 11, 2026 · Operated by: Dena Vongchanh LLC dba Good Soup

These Terms of Service govern your use of goodsoup.dev and any related services provided by Dena Vongchanh LLC, doing business as Good Soup ("Good Soup," "we," "us," or "our"). By accessing or using the website, you agree to these terms. If you do not agree, please do not use the website.

1. About These Terms

These Terms of Service (the "Terms") apply to your use of goodsoup.dev, including all pages, content, tools, forms, and resources made available through the website (collectively, the "Website"). These Terms do not govern paid client engagements, which are governed by separate Services Agreements signed between Good Soup and the client.

If you have entered into a paid Services Agreement with Good Soup, the terms of that agreement control any conflict between that agreement and these Terms.

2. Use of the Website

You may use the Website for lawful purposes, to learn about Good Soup's services, to take the Health Check self-assessment, to submit inquiries, to read published content, and to subscribe to communications.

You agree not to:

Use the Website in any way that violates applicable law or these Terms
Attempt to access areas of the Website not intended for public use
Scrape, copy, or reproduce Website content for commercial use without written permission
Interfere with the operation of the Website, including by introducing malware or attempting to overload the Website
Impersonate another person or organization when submitting inquiries or other information
Use any automated system to access the Website except for standard search engine indexing

3. The Health Check and Other Tools

The Website includes a free Health Check self-assessment and may include other free tools, guides, and resources from time to time.

Informational Only. The Health Check and any other tools on the Website are informational and educational only. They are not professional advice for your specific situation. Scores, recommendations, or outputs generated by these tools are based on general inputs and do not account for the full context of your organization, your data, or your operations.

No Reliance. You should not make business, financial, or operational decisions based solely on the outputs of any free tool on the Website. For decisions affecting your organization, consult a qualified professional who can review your specific situation. Engaging Good Soup for a paid service is one way to get that review.

No Data Storage. As of the date of these Terms, the Health Check does not save or transmit your responses or results to Good Soup. Your answers remain in your browser session only. If this changes, these Terms will be updated and disclosed accordingly.

4. Content and Intellectual Property

All content on the Website, including text, graphics, logos, service descriptions, methodologies, frameworks, the Health Check tool, downloadable resources, and the Good Soup brand and visual identity, is the property of Dena Vongchanh LLC or used with permission. This content is protected by copyright, trademark, and other applicable laws.

You may view, download, and share Website content for your own personal or internal organizational use, with attribution to Good Soup. You may not republish, sell, sublicense, or commercially distribute Website content without written permission.

Good Soup's methodologies, audit frameworks, internal tools, and proprietary processes remain the property of Good Soup at all times, including in the context of paid engagements, except as specifically transferred in a signed Services Agreement.

5. Inquiries, Submissions, and Communications

The Website includes forms that allow you to submit inquiries, applications, and other communications to Good Soup. By submitting information through these forms, you confirm that the information you provide is accurate and that you have the authority to share it on behalf of your organization, if applicable.

No Client Relationship Created. Submitting an inquiry, taking the Health Check, reading Website content, or otherwise interacting with the Website does not create a client, advisor, or professional relationship between you and Good Soup. A client relationship begins only when both parties have signed a Services Agreement and any required payment has been received.

Confidentiality of Submissions. Good Soup treats inquiry and application submissions as confidential and does not share them publicly or with third parties except as needed to respond to your inquiry, deliver services if you become a client, or comply with applicable law.

6. Third-Party Services and Links

The Website uses and links to third-party services, including but not limited to Typeform (inquiry forms), Substack (newsletter), Vimeo (video), Calendly (scheduling), Stripe (payment), and DocuSeal (electronic signatures). The Website also links to third-party social platforms such as Instagram and LinkedIn.

Good Soup does not control these third-party services and is not responsible for their content, practices, or terms. Your use of any third-party service is governed by that service's own terms and privacy policy. Please review them before submitting information to or otherwise using these services.

7. Disclaimers

The Website and all free content, tools, and resources on it are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied.

No Professional Advice. Information on the Website is provided for general informational purposes only. It is not legal, financial, accounting, tax, or fundraising advice tailored to your organization. Reading Website content does not substitute for professional consultation appropriate to your situation.

No Guarantee of Results. Good Soup makes no guarantees about fundraising outcomes, donor retention, revenue, system performance, or any other results based on information provided on the Website. Results depend on many factors outside Good Soup's control, including your team's implementation, your data, your strategy, and your organizational context.

Availability. Good Soup does not guarantee that the Website will be available without interruption, free of errors, or secure against unauthorized access. Good Soup may modify, suspend, or discontinue any part of the Website at any time without notice.

8. Limitation of Liability

To the maximum extent permitted by law, Good Soup, its owner, contractors, and affiliates are not liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to your use of the Website. This includes loss of revenue, loss of data, business interruption, or other losses, even if Good Soup has been advised of the possibility of such damages.

Good Soup's total liability arising from or related to these Terms and your use of the Website is limited to one hundred dollars ($100), or, if you are a paid client, the amount paid under your Services Agreement, whichever is greater.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, the limitations above apply to the maximum extent permitted by law.

9. Customer Support

For questions about your engagement, support during a project, billing or payment questions, or any service-related issue, please reach out through our contact form. Good Soup typically responds within one business day.

10. Refunds and Cancellations

Good Soup's paid services are governed by individual Services Agreements signed between Good Soup and each client. Each Services Agreement specifies the cancellation window, refund eligibility, and any administrative fees that apply to that engagement.

As a general policy:

Clients may cancel within the cooling-off period defined in their Services Agreement and receive a refund of the fee paid, less any administrative fee described in that agreement.
After the cooling-off period ends, fees are non-refundable except as specifically provided in the Services Agreement.
If Good Soup cancels an engagement before delivery, the Client receives a full refund of any unearned portion of the fee.
Once final deliverables have been provided, the full fee is earned and no refund is owed.

To request a copy of the Services Agreement for any Good Soup service before purchasing, please use the contact form.

11. Indemnification

You agree to indemnify and hold Good Soup, its owner, contractors, and affiliates harmless from any claim, demand, loss, or damages, including reasonable attorneys' fees, arising out of your violation of these Terms, your misuse of the Website, or your violation of any law or third-party right.

12. Modifications to These Terms

Good Soup may update these Terms from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised. Significant changes may also be communicated through the Website or by email if you have subscribed to communications. Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles. Any dispute arising from or related to these Terms or your use of the Website will be resolved as follows:

The parties will first attempt to resolve the dispute through good-faith informal discussion.
If informal discussion does not resolve the dispute within 30 days, the parties will submit to non-binding mediation in California before pursuing any other legal action.
If mediation does not resolve the dispute, exclusive jurisdiction and venue lie in the state or federal courts located in California.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Entire Agreement

These Terms, together with the Privacy Policy and any signed Services Agreement, constitute the entire agreement between you and Good Soup regarding your use of the Website.

16. Contact

For questions about these Terms or any other inquiry, please reach out through our contact form.

Privacy Policy

Effective Date: May 11, 2026 · Operated by: Dena Vongchanh LLC dba Good Soup

This Privacy Policy explains how Dena Vongchanh LLC, doing business as Good Soup ("Good Soup," "we," "us," or "our"), collects, uses, and protects information when you visit goodsoup.dev or interact with Good Soup's services. Good Soup is a small consulting business based in California, and this policy reflects that scale and approach. We collect very little, and we treat what we do collect with care.

1. What We Collect

Information you provide directly

When you submit an inquiry, application, or other form on goodsoup.dev, you provide information such as your name, email address, organization name, role, and details about your situation and what you're looking for. You provide this information voluntarily when you choose to contact us.

Information you provide when becoming a client

If you become a paid client, you may provide additional information through engagement intake forms, including details about your CRM, your fundraising operations, your team, and your strategy. You may also grant access to your CRM and connected systems, which contain donor data and financial information owned by your organization. This information is governed by the confidentiality terms of your signed Services Agreement.

Payment information

When you purchase a paid service, payment is processed by Stripe. Good Soup does not collect, store, or have access to your full credit card information. Stripe handles all payment data in accordance with PCI-DSS standards and its own privacy policy, available at stripe.com/privacy. Good Soup receives only the information needed to deliver services and maintain business records: your name, billing address, email, organization name, and transaction details.

Information collected automatically

We use Vercel Analytics on goodsoup.dev. Vercel Analytics is a privacy-focused analytics service that does not use cookies and does not collect personally identifying information by default. It records aggregate information such as page views, referring sources, country-level location, browser type, and device type. This information is used to understand how the Website is used, not to identify or track individual visitors.

Information not collected

The Health Check self-assessment on goodsoup.dev does not save or transmit your responses or results to Good Soup. Your answers remain in your browser session only. If you do not submit a separate form, Good Soup does not receive any information about your Health Check use.

2. How We Use Information

We use the information you provide to:

Respond to inquiries and communicate with you about your interest in working with Good Soup
Evaluate whether a potential engagement is a good fit for both parties
Deliver paid services if you become a client
Send newsletters and updates if you have subscribed (you can unsubscribe at any time)
Improve our services and understand how visitors use the Website
Comply with applicable law

We do not sell your information. We do not share your information with advertisers or marketing partners. We do not use your information to train artificial intelligence systems.

3. Third-Party Services

Good Soup uses third-party services to operate the Website and deliver services. These services may collect information independently according to their own privacy policies. The services we use include:

Vercel (website hosting and analytics)
Typeform (inquiry and application forms)
Substack (newsletter publishing and email)
Vimeo (video hosting)
Calendly (scheduling)
Google Workspace (email and file storage)
Stripe (payment processing for paid services)
DocuSeal (electronic signatures for paid services)
QuickBooks (accounting and invoicing for paid services)

Each of these services has its own privacy practices and is responsible for the information it collects from you. We recommend reviewing their privacy policies before submitting information through their tools.

4. How We Protect Information

We treat your information with care and take reasonable measures to keep it secure. Information you submit through forms is stored within the third-party services listed above and within Good Soup's internal business systems. Access is limited to Good Soup's owner and authorized contractors who need it to deliver services or respond to inquiries.

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

5. How Long We Keep Information

We keep information for as long as needed to respond to your inquiry, deliver services, maintain business records, or comply with applicable law. Specifically:

Inquiry submissions from people who do not become clients are typically retained for up to 24 months, then deleted
Newsletter subscriber information is retained until you unsubscribe
Client information is retained for the duration of the engagement and for at least 7 years after, to comply with tax, accounting, and record-keeping requirements
Aggregate analytics data is retained according to Vercel's standard retention policies

6. Your Rights

Depending on where you live, you may have certain rights regarding your personal information. These can include the right to access, correct, delete, or receive a copy of the information we hold about you, and the right to opt out of certain uses.

California Residents

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the right to:

Know what personal information we collect, use, and share
Request access to or deletion of personal information we hold about you
Request correction of inaccurate personal information
Opt out of the sale or sharing of personal information (Good Soup does not sell or share personal information)
Not be discriminated against for exercising your rights

How to Exercise Your Rights

To exercise any of these rights, email privacy@goodsoup.dev with your request. We will respond within 45 days. We may need to verify your identity before fulfilling the request. There is no charge to exercise these rights.

7. Children's Privacy

Good Soup's services are intended for use by nonprofit organizations and adult professionals working in fundraising operations. The Website is not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information through the Website, please contact privacy@goodsoup.dev and we will delete it.

8. Cookies and Tracking

goodsoup.dev does not use cookies for analytics or advertising. Vercel Analytics, the only analytics service used on the Website, is cookieless and does not track individual users across sessions or websites.

Third-party services embedded or linked from the Website, such as Vimeo, Typeform, and Substack, may use their own cookies. These are governed by the respective services' privacy policies. Your browser settings allow you to control cookies, including blocking them by default.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised. Significant changes will be noted on the Website. Continued use of the Website after changes constitutes acceptance of the updated policy.

10. Contact

Questions about this Privacy Policy, or requests to exercise your privacy rights, can be sent to privacy@goodsoup.dev. We respond personally and typically within a few business days.